届ける 例外的なサポート 大規模
眠らないAIを搭載したカスタマーサポート
人間のエージェントが複雑で価値の高い相互作用に集中できるようにしながら、日常の問い合わせを即座に処理するインテリジェントな自動化でカスタマーサポートを変換します。
ダッシュボードをサポートします
ai本日、156枚のチケットを解決しました
平均解像度時間：23秒
👥12枚のチケットが人間にエスカレートしました
専門知識を必要とする複雑な問題
customer顧客満足度：96％
先月から15％増加
⏱§平均応答時間：8秒
業界平均よりも98％速い
カスタマーサポートの課題
Modern customers expect instant, personalized support. Traditional support models struggle to meet these expectations while controlling costs.
Response Time Pressure
Customers expect instant responses, but your team can't be available 24/7
Scaling Support Team
Growing customer base requires more agents, but hiring is expensive and slow
Repetitive Inquiries
Agents spend too much time on routine questions instead of complex issues
Your AI-Powered Support Solution
Combine the efficiency of AI automation with the empathy of human agents to deliver exceptional customer experiences at any scale.
24/7 Instant Response System
AI handles customer inquiries immediately, any time of day or night
Key Benefits:
- Instant responses to common questions
- AI resolves 80% of routine inquiries
- Seamless escalation to human agents
- Consistent service quality around the clock
Smart Agent Productivity
Empower your human agents with AI assistance and unified customer context
Key Benefits:
- Complete customer history in one view
- AI suggests responses and solutions
- Automatic ticket routing and prioritization
- Real-time sentiment analysis and alerts
Customer Satisfaction Optimization
Deliver exceptional experiences that turn customers into advocates
Key Benefits:
- Proactive issue resolution and follow-up
- Personalized support based on customer history
- Multi-channel consistency across all touchpoints
- Continuous improvement through AI learning
Support Team Success Stories
See how customer support teams are using Seasalt.ai to improve efficiency and satisfaction
E-commerce Support
CHALLENGE:
Handling order status, returns, and product questions at scale
SEASALT.AI SOLUTION:
AI instantly provides order updates and processes returns, escalating complex issues to humans
SaaS Customer Success
CHALLENGE:
Supporting users with technical questions and feature guidance
SEASALT.AI SOLUTION:
AI provides instant help articles and tutorials, books technical support calls when needed
Healthcare Patient Support
CHALLENGE:
Managing appointment scheduling and basic health inquiries
SEASALT.AI SOLUTION:
HIPAA-compliant AI handles scheduling and basic questions, routes urgent matters to staff
Financial Services
CHALLENGE:
Answering account questions while maintaining security compliance
SEASALT.AI SOLUTION:
Secure AI verifies identity and provides account info, escalates sensitive matters appropriately
Support Performance Impact
Measurable improvements in efficiency, satisfaction, and cost management
Reduction in response time
Customer satisfaction score
Decrease in support costs
Availability without overtime
Ready to Transform Your Customer Support?
Join hundreds of support teams using Seasalt.ai to deliver faster, more efficient, and more satisfying customer experiences.
No credit card required • Improve satisfaction in 24 hours • Cancel anytime