Beyond the Website Widget. Get a Complete Customer Communication Platform
Intercom excels at proactive website engagement with its best-in-class live chat and AI chatbot, Fin. However, its pricing model is complex and expensive, with separate charges per seat, per AI resolution ($0.99 each), and for add-ons. Voice and SMS are pay-as-you-go afterthoughts. Seasalt.ai is built as a true contact center, where voice is a primary channel.
Complete Platform vs. Website-Focused Tool
See why a unified contact center beats a specialized website engagement tool
| Feature | Seasalt.ai | Intercom |
|---|---|---|
| Pricing Model | Simple & predictable per-agent fee | Per-Seat + Per-Resolution + Add-ons |
| Starting Price | $25/agent/month | $29-$39/seat/month |
| AI Agent Cost | Included (usage-based) | $0.99 per resolution |
| Voice Calling | Yes, native and fully supported | Pay-as-you-go add-on |
| Core Focus | Unified Contact Center | Website Engagement & Support |
| Best For | SMEs needing a complete communication hub for all channels | SaaS and web-based businesses focused on converting and supporting users on their site |
Simple vs. Complex Pricing
Why transparent pricing beats per-resolution charges and usage fees
Seasalt.ai: Transparent Pricing
$25/agent/month
Everything included, no surprises
AI Included
Voice and chatbots included in plan
All Channels
Voice, SMS, WhatsApp, chat - no extra fees
Predictable Costs
Easy to budget and forecast
Intercom: Complex Billing
$39/seat/month
Base price before add-ons
$0.99 per AI resolution
Charges for each AI interaction
Pay-per-use Voice
Voice calling charged separately
Unpredictable Bills
Costs vary based on usage
Real-World Cost Scenarios
See how Intercom's per-resolution pricing can quickly add up
Light Usage
Medium Usage
Heavy Usage
Complete Channel Coverage vs. Website Focus
Why businesses need more than just website engagement
Seasalt.ai: Complete Coverage
- Native voice calling and phone system
- WhatsApp Business integration
- SMS marketing and support
- Social media messaging (Instagram, Facebook)
- Website chat and contact forms
- Unified inbox for all channels
Intercom: Website-Focused
- Excellent website chat and engagement
- Proactive messaging and targeting
- Voice calling as pay-per-use add-on
- Limited SMS capabilities
- No native WhatsApp Business integration
- No social media messaging support
Ready for Complete Customer Communication?
Stop paying per resolution and get a complete platform that covers all your customer communication needs at a predictable price.