Is the free plan really free forever?

Yes! Our Live Agent plan includes 1 human agent for life with unlimited conversations, chat history, and contacts. Plus, you get 100 lifetime AI replies to try our AI features. No credit card required, no hidden fees.

How does AI pricing work across SeaChat, SeaX, and SeaVoice?

All Voice AI calls across SeaChat, SeaX, and SeaVoice use the same $0.12 per minute rate with ChatGPT-4o mini model. Chat AI responses start at $0.006 each. Higher-tier models like ChatGPT-4o cost $0.80 per minute and are available on premium plans.

Can I upgrade or downgrade my plan anytime?

Absolutely! You can change your plan at any time. Upgrades take effect immediately, and downgrades take effect at the end of your current billing cycle. We'll prorate any billing adjustments.

What's the difference between WhatsApp Only and Omnichannel plans?

WhatsApp Only ($19.99/month) focuses on WhatsApp messaging with unlimited contacts and templates. Omnichannel ($99/month for first user, $49 for additional) includes SMS, voice calls, campaigns, API access, and SeaChat integration for a complete contact center experience.

Are there any hidden fees or setup costs?

No hidden fees ever! Phone numbers cost $2-$3/month with E911 address. SMS costs $0.02/message, voice calls $0.015/minute (USA/CA). WhatsApp messages are free worldwide - you pay Meta directly with no markup from us.

What happens to my data if I cancel?

You own your data. You can export all your chat history, contacts, and knowledge base content at any time, even on the free plan. We believe in data freedom and transparency.

Do you offer volume discounts for large enterprises?

Yes! Our Custom Enterprise plan offers negotiated pricing based on your specific volume and usage patterns. Contact our sales team for custom pricing, multiple workspaces, HIPAA compliance, and white-label solutions.

Choose the Plan That Fits Your Needs

No hidden fees. No complex add-ons. Just one powerful platform for all your conversations.

Choose Your Growth Path

From startups to enterprises, we have the right solution for every stage of your journey

For Startups & SMEs

Start Small, Scale Smart

🚀 Start Free with SeaChat

$0 forever - 1 human agent, unlimited chats

📞 Scale with SeaVoice

$29.99/month - Add voice AI for inbound calls

🌟 Grow with SeaX

$99/month - Complete omnichannel platform

Perfect for businesses with 1-50 employees

For Medium to Large Enterprises

Enterprise-Grade Solutions

🤖 SeaChat Premium

$29.99/month + usage - Enterprise-grade text AI

🏢 SeaX Professional

$99/month - Unified platform with AI and omnichannel

⚡ Custom Enterprise

Perfect for businesses with 50+ employees

Choose Your Plan

Start free and scale as you grow with our flexible pricing options

👤 HUMAN ONLY

Live Agent

FREE FOREVER

🌟 ALL CHANNELS + HUMAN AGENTS ONLY

WhatsApp • Messenger • Line • Instagram • Web Chat

1 human agent included

Unlimited human conversations

100 AI replies to try features

Basic Shopify integrations

🚀 START FREE NOW

💬 MESSAGING ONLY

WhatsApp Only

$19.99

PER USER/MONTH

📲 WHATSAPP BUSINESS SPECIALIST

Campaigns • API • 2-Way Chat

WhatsApp Business Platform

Campaign management tools

WhatsApp API access

Unlimited contacts & templates

📱 START WHATSAPP

🏆 MOST POPULAR

🌐 ONE UI, ALL CHANNELS

Omnichannel

$99

FIRST USER

$49

EACH EXTRA

PER MONTH

🎯 COMPLETE CONTACT CENTER

Make & Receive PHONE CALLS!

AGENTS MAKE & RECEIVE CALLS

SMS + VOICE + WHATSAPP

Voice & SMS campaigns

RESTful API + SeaChat integration

🚀 START FULL CENTER

Custom

Negotiate your own price

Multiple workspaces

Perfect for agencies

Custom API integrations

HIPAA compliance

White-label options

⭐ AI Add-Ons

Enhance any plan with AI capabilities

Chat AI with SeaChat

$29.99

per month

Voice AI with SeaVoice

$29.99

per month

Both AI Features

$29.99

per month total

🎉 Get both Chat AI and Voice AI for just $29.99/month combined!

Transparent AI Pricing

Pay only for what you use with our clear, usage-based AI pricing

Chat AI

$0.006

per response (ChatGPT-4o mini)

• • WhatsApp, Messenger, Web chat
• • 24/7 automated responses
• • Knowledge base integration

Voice AI

$0.12

per minute (ChatGPT-4o mini)

• • Inbound & outbound calls
• • Natural voice conversations
• • Call recording & summaries

Premium AI

$0.80

per minute (ChatGPT-4o)

• • Advanced reasoning
• • Complex conversations
• • Custom enterprise features

Transparent Communication Pricing

Clear, upfront pricing for all your communication needs

SMS

$0.02

per message (USA/CA)

Reliable text messaging with transparent per-message rates

Voice Calls

$0.015

per minute (USA/CA)

Crystal-clear voice calls across 100+ countries

WhatsApp Business

$0.00

per message worldwide

You pay Meta directly. No markup from Seasalt.ai

📱 Other channels like Instagram, Facebook Messenger, and Webchat have no markup or are completely free.

The Global Communications Landscape: How We Stack Up

See how Seasalt.ai compares to other solutions in the market. We're the only platform that delivers enterprise features with small business simplicity.

Competitor	Starting Price	Pricing Model	Unified Voice & Digital	AI Capabilities	Best For
Seasalt.ai Recommended	$20/agent/mo	Simple Per-User	✅ Yes, Native	✅ Yes, Native Voice & Chatbots	SMEs needing an affordable, truly all-in-one platform.
Aircall	$30/user/mo	Per-User + Add-ons	⚠️ Voice + WhatsApp (Add-on)	⚠️ AI is a paid add-on	Sales teams that can afford multiple add-ons and meet the 3-user minimum.
RingCentral	$65/agent/mo	Complex Tiers	❌ Separate Products	✅ Yes (AI-powered CCaaS)	Large companies needing a broad UCaaS platform with a separate CCaaS.
Genesys Cloud CX	$75/user/mo	Per-User + High Minimums	✅ Yes (in higher tiers)	✅ Yes (Complex token system)	Large enterprises with dedicated contact center teams and budgets.
Five9	$119/user/mo	Per-User + Bundles	✅ Yes (in premium tiers)	✅ Yes (Advanced AI)	Large, outbound-heavy contact centers needing enterprise-grade tools.
Google Voice	$10/user/mo	Per-User + Workspace Fee	❌ No	❌ No (Voicemail transcription only)	Solopreneurs (US-only) needing a basic, separate phone number.
respond.io	$79/mo	Monthly Active Contacts	⚠️ Digital-first (Voice is Beta)	✅ Yes (AI Agent on higher tiers)	Marketing/sales teams focused on messaging channels like WhatsApp.
Intercom	$39/seat/mo	Per-Seat + Add-ons + Usage	⚠️ Digital-first (Voice is pay-as-you-go)	✅ Yes (Fin AI Agent is per-resolution)	Businesses focused on proactive website engagement and support.