Get the Enterprise Features You Need, Without the Enterprise Price You Don't
8x8 is a comprehensive, enterprise-grade solution offering a full suite of UCaaS and CCaaS features, including true omnichannel routing and advanced analytics. While powerful, its pricing is opaque (quote-based) and historically expensive, targeting larger organizations. For SMEs, the complexity and cost are often prohibitive. Seasalt.ai provides the key omnichannel and AI features that drive value for a growing business.
SME-Focused vs. Enterprise-Complex
See why simple and transparent beats complex and opaque for growing businesses
| Feature | Seasalt.ai | 8x8 |
|---|---|---|
| Target Customer | Small to Medium Businesses (SMEs) | Mid-Market to Enterprise |
| Pricing Model | Simple & predictable per-agent fee | Quote-Based (Historically expensive tiers) |
| Starting Price | $25/agent/month | Not Publicly Listed (Previously started at $24/mo for basic UCaaS) |
| Omnichannel Routing | Yes | Yes, advanced |
| Workforce Management | Basic | Yes, advanced |
| Ease of Setup | Simple, self-service | Complex, must contact sales |
| Best For | SMEs needing a powerful but affordable and easy-to-use platform | Large enterprises requiring a full suite of advanced communication and management tools |
Transparent vs. Hidden Pricing
Why quote-based pricing creates barriers for growing businesses
Seasalt.ai: Transparent Pricing
$25/agent/month
Clear, published pricing
Self-Service Signup
Start immediately, no sales calls required
No Minimums
Start with 1 user, scale as needed
Predictable Costs
Easy budgeting and forecasting
8x8: Quote-Based Complexity
Hidden Pricing
Must contact sales for pricing
Sales Process
Lengthy sales cycles and negotiations
Enterprise Focus
Pricing optimized for large organizations
Complex Contracts
Multi-year commitments and complex terms
The Quote-Based Pricing Problem
When pricing isn't transparent, it usually means it's expensive. Quote-based pricing creates barriers for SMEs who need to budget and make quick decisions. It's designed for enterprise buyers with dedicated procurement teams and large budgets.
Essential vs. Over-Engineered
See how Seasalt.ai focuses on what SMEs actually need vs. enterprise complexity
Seasalt.ai: SME-Focused
- Essential omnichannel features
- AI automation included
- Simple setup and management
- Intuitive user interface
- Affordable scaling
- Fast time to value
8x8: Enterprise-Complex
- Advanced workforce management
- Comprehensive analytics suite
- Complex implementation required
- Steep learning curve
- High total cost of ownership
- Long deployment timelines
Business Impact Comparison
How platform choice affects your business operations and growth
Time to Deploy
Learning Curve
Total Cost
Get Enterprise Power with SME Simplicity
Why deal with enterprise complexity when you can get the features you need in a simple, affordable package designed for growing businesses?