Enterprise Power, Without the Enterprise Price & Complexity
Genesys is a powerful, enterprise-grade platform designed for massive corporations with dedicated IT teams and deep pockets. Their pricing models reflect this, with high per-user costs, significant minimum monthly commitments (~$2,000/mo minimum), and complex, token-based billing for AI features. For an SME, this is not just unaffordable—it's unmanageable.
SME-Focused vs. Enterprise-Only
See why Seasalt.ai delivers the power you need without the complexity you don't
| Feature | Seasalt.ai | Genesys Cloud CX |
|---|---|---|
| Target Customer | Small to Medium Businesses (SMEs) | Large Enterprises |
| Starting Price | $25/agent/month | $75/user/month |
| Minimum Commitment | None | High (~$2,000/month minimum) |
| Pricing Complexity | Simple & Transparent | Extremely Complex. Tiered plans, usage tokens, add-ons, quote-based |
| Ease of Setup | Minutes to go live | Requires significant implementation resources |
| Best For | SMEs needing powerful features with simplicity and affordability | Global corporations with 100s of agents and dedicated management teams |
The Real Cost of Enterprise Solutions
Why enterprise pricing doesn't make sense for growing businesses
Seasalt.ai: Built for SMEs
No Minimum Commitment
Start with 1 user, scale as you grow
Simple Pricing
$25/agent/month, all features included
Quick Setup
Go live in minutes, not months
Self-Service
No implementation team required
Genesys: Enterprise Focus
High Minimums
~$2,000/month minimum commitment
Complex Pricing
Tiered plans, usage tokens, quote-based
Long Implementation
Requires dedicated implementation resources
Enterprise Sales
Must contact sales for pricing
Get Enterprise Features at SME Prices
Why pay enterprise prices when you can get the features you need at a fraction of the cost?