E-commerce & Retail

Transform your online store with intelligent customer support that drives sales, reduces cart abandonment, and creates loyal customers.

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E-commerce Specialized Features

Purpose-built features for online retailers to maximize sales and customer satisfaction.

Order Management Integration

Seamlessly integrate with your e-commerce platform for real-time order tracking and updates.

Real-time order status

Automated shipping updates

Return processing

Inventory inquiries

Customer Account Support

Help customers with account issues, password resets, and profile management.

Account recovery

Profile updates

Subscription management

Billing support

Product Recommendations

AI-powered product suggestions based on customer preferences and browsing history.

Personalized suggestions

Cross-selling opportunities

Upselling automation

Inventory optimization

24/7 Shopping Assistance

Round-the-clock support for customers across different time zones and shopping patterns.

Global coverage

Peak hour support

Holiday assistance

Mobile shopping help

Proven E-commerce Results

Real metrics from e-commerce businesses using SeaChat for customer support.

40%

Increase in Sales Conversion

Through proactive customer support

65%

Reduction in Cart Abandonment

With real-time shopping assistance

80%

Faster Order Resolution

Automated order status updates

90%

Customer Satisfaction Rate

For e-commerce support interactions

E-commerce Platform Integrations

Seamlessly connect with your existing e-commerce stack for unified customer support.

🛍️

Shopify

Native Shopify app with full order integration

🛒

WooCommerce

WordPress plugin for WooCommerce stores

🏪

Magento

Enterprise-grade Magento integration

🏬

BigCommerce

Complete BigCommerce API integration

💳

Stripe

Payment processing and billing support

💰

PayPal

PayPal transaction and dispute handling

Success Story: Fashion Retailer

Challenge:

High cart abandonment rate and customers leaving due to sizing questions and product availability concerns.

Solution:

Deployed SeaChat with product catalog integration, sizing guides, and proactive cart abandonment recovery.

Results:

45% increase in conversion rate
60% reduction in cart abandonment
$2.3M additional revenue in 6 months

Live Chat Preview

Customer

Is this dress available in size M?

SeaChat AI

Yes! The Blue Summer Dress is available in size M. We have 3 in stock. Would you like me to add it to your cart?

Customer

Perfect! Yes, please add it.

SeaChat AI

Added to cart! 🛍️ You qualify for free shipping. Ready to checkout?

Ready to Boost Your E-commerce Sales?

Join hundreds of online retailers using SeaChat to increase conversions, reduce cart abandonment, and create exceptional shopping experiences.

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