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Looking for a True All-in-One Contact Center? See Why RingCentral's "Unified" Platform Falls Short
RingCentral is a giant in communications, but its solution is fragmented. Their main offering is a business phone system (UCaaS), while their contact center (RingCX) is a separate, premium product starting at $65/agent/month. This creates complexity and silos. Seasalt.ai is built from the ground up as a single, unified contact center.
Unified vs. Fragmented Architecture
See why a truly unified platform beats separate products bolted together
| Feature | Seasalt.ai | RingCentral |
|---|---|---|
| Platform Architecture | True Unified Contact Center | Separate UCaaS and CCaaS products |
| Starting Price (Contact Center) | $25/agent/month | $65/agent/month (RingCX) |
| Unified Voice & Digital | Yes, natively included | No, not natively unified in one inbox |
| Integration Quality | Reliable, modern integrations | Users report buggy integrations and logging issues |
| Ease of Use | Intuitive for small teams | Users report setup can be "mind-numbing |
| Best For | SMEs wanting a simple, powerful, and truly unified contact center | Larger companies needing a broad UCaaS platform and willing to pay extra for a separate contact center solution |
Architecture Matters
Why unified beats fragmented when it comes to customer communications
Seasalt.ai: Unified Platform
- Single login for all channels
- Unified conversation history
- Seamless channel switching
- One billing, one support contact
- Built-in integrations that work
RingCentral: Separate Products
- Multiple logins and interfaces
- Fragmented conversation data
- Complex integration requirements
- Separate billing for UCaaS and CCaaS
- Users report buggy integrations
Ready for True Unification?
Stop juggling separate systems. Get a truly unified contact center that works seamlessly from day one.