Don't Pay Extra for a "Contact Center. Get One Unified Platform from the Start
Dialpad offers a strong UCaaS platform with excellent voice intelligence (AI transcription and summaries) at an attractive entry price of $15/user/month. However, this is not their contact center solution. True contact center features, including omnichannel routing and advanced analytics, require upgrading to much more expensive plans like Dialpad Support, which starts at $80/user/month. Seasalt.ai is built as a unified contact center from the ground up.
Unified Contact Center vs. Separate Products
See why starting with a unified platform beats upgrading to expensive contact center tiers
| Feature | Seasalt.ai | Dialpad |
|---|---|---|
| Platform Architecture | True Unified Contact Center | Separate UCaaS and CCaaS products |
| Starting Price (UCaaS) | $25/agent/month | $15/user/month |
| Contact Center Price | $25/agent/month | $80+/user/month |
| Unified Voice & Digital | Yes, natively included | No, requires expensive CCaaS plan |
| Voice AI | Yes, Voicebots & Transcription | Yes, strong transcription & summaries |
| Global SMS | Yes | Requires Pro plan ($25/mo+) |
| Best For | SMEs wanting a simple, powerful, and truly unified contact center | Businesses that prioritize AI for voice calls but don't need a unified digital inbox |
The Contact Center Upgrade Trap
See how Dialpad's attractive entry price leads to expensive upgrades for contact center features
Dialpad Standard
- Basic calling
- Voice intelligence
- No omnichannel
- No contact center features
Dialpad Support
- Contact center features
- Omnichannel routing
- Advanced analytics
- Digital channels
Seasalt.ai
- Full contact center
- All channels included
- AI voice & chat
- No upgrade required
The Real Cost of Contact Center Features
See how Dialpad's upgrade costs compare to Seasalt.ai's unified pricing
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Voice AI: Both Platforms Excel
Both platforms offer strong voice AI capabilities, but in different contexts
Seasalt.ai: Complete AI Suite
- AI voicebot for automated call handling
- Real-time transcription and summaries
- AI chatbots for digital channels
- Unified AI across all channels
- Included in base pricing
Dialpad: Voice-Focused AI
- Excellent real-time transcription
- AI-powered call summaries
- Sentiment analysis
- Limited to voice channel only
- No automated call handling
Skip the Expensive Upgrade Path
Why start with basic features and pay 3x more for contact center capabilities? Get everything you need from day one at a fraction of the cost.