Enterprise Power for an SME Price. Why Pay for 8 Seats When You Only Need 2?
Kustomer is a powerful, true omnichannel platform that provides a unified view of the customer journey. However, its power comes at an enterprise price. The per-seat plan starts at $89/month with a mandatory 8-seat minimum, making it inaccessible for most SMEs. Critical AI capabilities are also expensive add-ons. Seasalt.ai delivers the core omnichannel functionality and AI automation SMEs need.
SME-Accessible vs. Enterprise-Only
See why powerful features shouldn't require enterprise minimums
| Feature | Seasalt.ai | Kustomer |
|---|---|---|
| Pricing Model | Simple & predictable per-agent fee | Per-Seat or Per-Conversation |
| Starting Price | $25/agent/month | $89/seat/month |
| Minimum Commitment | 1 User | 8 Seats (on per-seat plan) |
| AI Capabilities | Included (usage-based) | Paid Add-on ($40/user/mo or $0.60/convo) |
| Omnichannel Timeline | Yes | Yes, very strong |
| Core Focus | Affordable, unified communications for SMEs | Enterprise-scale, data-driven customer service |
| Best For | Growing businesses needing a powerful but affordable omnichannel solution | Large support teams that can meet the seat minimum and need deep data integration |
The 8-Seat Minimum Barrier
See how Kustomer's minimum commitment prices out growing businesses
2 Agents
5 Agents
8 Agents
The SME Accessibility Problem
Kustomer's 8-seat minimum means even a 2-person team pays for 6 unused seats. This creates an artificial barrier that prevents growing businesses from accessing powerful omnichannel features until they reach enterprise scale.
AI Included vs. Expensive Add-On
See how AI costs add up when it's treated as a premium feature
Seasalt.ai: AI Included
Voice AI
Included in base plan
Chat AI
Included in base plan
Smart Routing
Included in base plan
Total AI Cost
$0 additional
Kustomer: AI as Add-On
KIQ AI (Per-User)
$40/user/month additional
KIQ AI (Per-Conversation)
$0.60/conversation
Example: 8 users
8 × $40 = $320/month extra
Total AI Cost
$320+ additional
What You Get vs. What You Pay For
Both platforms offer strong omnichannel capabilities, but at very different price points
What You Get with Both
- Unified omnichannel inbox
- Customer conversation history
- Team collaboration tools
- Analytics and reporting
- CRM integrations
Seasalt.ai Advantages
- No minimum seat requirements
- AI included in base price
- Native voice calling platform
- Self-service setup and management
- SME-focused pricing and features
Get Enterprise Features Without Enterprise Minimums
Why pay for 8 seats when you only need 2? Get powerful omnichannel capabilities that scale with your actual team size.