Your Business Needs More Than Just a Phone Number. Graduate to a True Communications Platform
OpenPhone is an excellent, modern, and affordable business phone system, perfect for teams needing a shared number for calls and texts. However, it is not an omnichannel contact center. It lacks crucial channels like webchat and social media, and its automation and AI capabilities are limited to add-ons or basic integrations. Seasalt.ai is the logical next step for businesses that have outgrown a simple phone solution.
Phone System vs. Complete Communication Platform
See why growing businesses need more than just voice and SMS
| Feature | Seasalt.ai | OpenPhone |
|---|---|---|
| Platform Type | Omni-Channel Contact Center | Business Phone System (VoIP) |
| Supported Channels | Voice, SMS, WhatsApp, Webchat, Social | Voice & SMS/MMS only |
| Unified Inbox | Yes, for all channels | Yes, but for calls & texts only |
| AI Voice/Chatbots | Yes, native and included | AI is a paid add-on ($49/mo) |
| Advanced Routing | Yes, skill-based & IVR | Basic IVR on Business plan ($23/mo+) |
| CRM Integrations | Yes | HubSpot/Salesforce on Business plan only |
| Best For | Businesses needing to manage all customer communication channels in one place | Small teams and startups needing a simple, affordable shared phone number |
When You Outgrow a Simple Phone System
Signs it's time to upgrade from OpenPhone to a complete communication platform
Customers Want to Chat
Your customers are asking for website chat, WhatsApp support, or social media messaging that OpenPhone can't provide.
You Need Automation
You want AI to handle routine questions, book appointments, or provide 24/7 support beyond basic auto-replies.
Complex Call Routing
You need advanced IVR, skill-based routing, or queue management beyond OpenPhone's basic features.
Marketing Campaigns
You want to run outbound SMS campaigns, WhatsApp marketing, or multi-channel customer outreach.
Unified Customer View
You need to see all customer interactions across channels, not just phone calls and texts.
Advanced Analytics
You want detailed reporting on customer interactions, agent performance, and business metrics.
What You Gain with Seasalt.ai
Keep everything you love about OpenPhone and add powerful omnichannel capabilities
Keep What Works
- Shared business phone number
- Team SMS and MMS messaging
- Simple, intuitive interface
- Mobile app for on-the-go
- Affordable pricing
Add New Capabilities
- WhatsApp Business integration
- Website chat widget
- Social media messaging
- AI voicebot and chatbot
- Advanced analytics and reporting
Pricing Comparison
See how Seasalt.ai's complete platform compares to OpenPhone with add-ons
OpenPhone Starter
- Voice & SMS only
- No AI features
- No other channels
OpenPhone + Add-ons
- Business plan ($23)
- AI features ($49)
- Still voice & SMS only
Seasalt.ai
- All channels included
- AI included
- Complete platform
Easy Migration Path
Seamlessly transition from OpenPhone to Seasalt.ai without losing your number or disrupting service
Keep Your Number
Port your existing business number to Seasalt.ai
Add New Channels
Connect WhatsApp, webchat, and social media
Enable AI
Set up automated responses and voicebots
Train Your Team
Quick onboarding to new features and capabilities
Ready to Upgrade Your Communication Platform?
Keep everything you love about OpenPhone and add powerful omnichannel capabilities that will help your business grow.