Graduating from Google Voice? Here's the Professional Solution You Need
Google Voice is a great tool for personal use or solopreneurs, but it's not a true business phone system. As soon as you hire a team, you'll hit a wall. It lacks critical business features like a shared team inbox, call queues, toll-free numbers, and analytics. Most importantly, it has no public API, meaning it cannot integrate with your CRM or other essential business software.
Professional Business System vs. Personal VoIP
See why growing businesses need more than a basic phone service
| Feature | Seasalt.ai | Google Voice |
|---|---|---|
| System Type | Professional Omni-Channel Contact Center | Basic VoIP Service (not a true phone system) |
| Team Collaboration | Shared Inbox, Team Management | No Shared Inbox. Designed for individuals, not teams |
| CRM & 3rd Party Integrations | Yes, extensive integrations | No. Only integrates with Google Workspace apps |
| Supported Channels | Voice, SMS, WhatsApp, Messenger, Instagram, LINE, Webchat | Voice, SMS (US only) |
| Automation (Bots/IVR) | AI Voicebot, Chatbot, Advanced IVR | Basic Auto-Attendant only. No other automation |
| Toll-Free Numbers | Yes | No |
| Call Analytics | Yes, detailed reporting | No. Basic usage logs only |
| Best For | Growing businesses needing a professional, scalable communications platform | Solopreneurs or freelancers in the US needing a simple, separate phone number |
When You Outgrow Google Voice
Signs it's time to upgrade to a professional business communications platform
You Hired Your First Employee
Google Voice doesn't support shared inboxes or team collaboration. Each person needs their own number.
You Need CRM Integration
No API means no integration with Salesforce, HubSpot, or any other business tools.
You Want Professional Features
No call queues, advanced IVR, call analytics, or toll-free numbers available.
You Need Multiple Channels
Only supports voice and SMS. No WhatsApp, webchat, or social media integration.
You Want Automation
No AI chatbots, voicebots, or advanced automation capabilities available.
You Need International Support
Limited international calling and SMS support compared to business platforms.
What You Gain with Seasalt.ai
The professional features your growing business needs
Team Collaboration
- Shared team inbox for all communications
- Round-robin call distribution
- Team performance analytics
- Conversation handoffs between agents
Professional Features
- Advanced IVR and call routing
- Toll-free numbers available
- Detailed call analytics and reporting
- CRM and business tool integrations
Ready to Upgrade to Professional Communications?
Make the switch from Google Voice to a platform built for growing businesses. Keep your existing number and gain powerful new capabilities.