How does smart call transfer decide where to route calls?

AI analyzes caller intent, skills required, and agent availability to route calls to the most suitable destination.

Can it prioritize VIP customers?

Yes. You can configure VIP customers and business rules to ensure priority handling and shorter wait times.

Smart Call Transfer During Business Hours

Revolutionize your call routing with AI-powered intelligent transfer that understands caller intent and connects them to the right person instantly, reducing wait times and improving customer satisfaction.

Intelligent Call Routing Features

Advanced AI technology that understands and routes calls with precision

Intelligent Routing

AI analyzes caller intent and routes to the most appropriate department or agent.

Intent recognition

Skill-based routing

Priority handling

Agent Optimization

Balance workload across agents and ensure calls reach available specialists.

Load balancing

Availability checking

Expertise matching

Reduced Wait Times

Minimize customer wait times with efficient routing and queue management.

Queue optimization

Callback options

Real-time updates

Smart Routing in Action

See how our AI identifies intent and routes calls for optimal outcomes

Billing Inquiry

Route to Billing Department

90% first-call resolution

Technical Support

Route to Technical Team

85% issue resolution

Sales Interest

Route to Sales Team

40% conversion rate

VIP Customer

Priority Queue

< 30 second wait time

Measurable Impact

Real results from implementing intelligent call transfer

70%

Reduction in average wait time

85%

First-call resolution rate

40%

Improvement in agent efficiency

95%

Accurate routing to correct department

Ready to Optimize Your Call Routing?

Reduce wait times and improve customer satisfaction with intelligent call transfer