What is LINE Auto-Reply?

Want to make LINE your brand’s super assistant? When customers are increasing, and one person can’t handle it all, it’s impossible to respond to every customer one by one. The “auto-reply bot” launched by LINE seems to be able to solve this annoying problem! Whether it’s welcoming new friends or answering keywords, it seems much easier, right?

However, setting up keyword replies seems to be an ongoing process, and the response patterns are relatively fixed, which may make communication seem a bit monotonous. Such fixed response patterns may sometimes be unsatisfactory, and poor settings can make customers feel a bit distant from the brand, like being separated by a glass pane. Although LINE’s auto-reply makes things easier, it lacks flexibility and cannot fully understand the customer’s specific problem, only responding to specific keywords, which is a small challenge.

Setting up LINE auto-reply messages

What! LINE’s Auto-Response Message Function Will Cease Service!

In this era of booming AI technology, it’s a bit regrettable that LINE’s AI auto-reply function will cease service in May 2024. Everyone might be wondering if there’s any tool that can provide warm replies and intelligently help answer customer questions like a little partner? You might want to check out SeaChat combined with ChatGPT’s LINE customer service chatbot. Perhaps it’s the assistant you need!

What is SeaChat? What are the benefits of using SeaChat on LINE?

SeaChat, a leader in customer service chatbots, allows you to deploy a personalized AI in just 10 minutes, providing a natural and fluid customer conversation experience. It can handle various inquiries, product recommendations, and customer support, and seamlessly switch to human service when needed. Supporting multiple platforms, including web and LINE, SeaChat provides comprehensive customer service solutions for businesses.

Comparing SeaChat with LINE’s auto-responses, we can find several core advantages:

Semantic Understanding: SeaChat can analyze the semantics of customer conversations, no longer relying on tedious keyword settings, making conversations more natural and fluid, greatly enhancing the customer’s conversation experience.
Simple Data Training: Whether it’s website links, documents, tables, or even audio and video files, SeaChat can use them as training data, quickly learning large amounts of information, and effectively providing professional knowledge answers.
Customer Service Optimization: SeaChat can not only summarize customer needs but also seamlessly transfer to human customer service at critical moments, ensuring that every customer receives the most appropriate help.

LINE Auto-Response vs. SeaChat Smart Assistant

How do I bind SeaChat to LINE?

Experience SeaChat completely free! Just create your AI assistant, then connect it to your official LINE account via this URL: Start using SeaChat on LINE. In a few simple steps, you can enjoy the convenience of intelligent customer service!

How do I integrate LINE’s automated responses?

You can define SeaChat as a platform for providing professional information, while LINE is primarily used to trigger keyword-related activities and send media messages, such as coupons, card messages, and videos. By combining the functions of both, you can effectively enhance the user experience and strengthen interaction with customers.

Set LINE response settings to manual chat + auto-response.

Set LINE response settings to manual chat + auto-response

To prevent LINE from repeatedly responding with duplicate messages, please change LINE’s auto-response to keyword response. Go to LINE Business > Auto-response messages > Click on keyword response.

Change LINE’s auto-response to keyword response

Add your desired keywords to the keyword response and complete the message settings. For example, business hours keywords can be: business hours, open, opening hours, etc. And fill in the message settings: “Service hours: Monday to Friday, office hours: 8:00-17:00, lunch break: 12:00-13:00”.

Add keywords to keyword response

Open SeaChat, and add a new knowledge base document in the knowledge base.

Add knowledge to SeaChat knowledge base

Enter these keywords into the SeaChat document title, and provide supplementary explanations in the document content: You can write additional messages, such as appointment links, transfer to customer service, etc., and adjust the weight to 75.

Enter keyword responses into SeaChat knowledge base

The SeaChat AI assistant will not repeatedly answer on LINE, and can expand your customers’ knowledge to improve their experience. LINE messages can be set as images and videos, and you can confidently leave text messages to SeaChat.

You can confidently leave LINE text messages to SeaChat

Summary

SeaChat’s auto-response function has excellent comprehension capabilities, can adapt to various response methods, and can train a large amount of professional information in a short time, without the need for tedious routine training. In addition, you can also import keywords into SeaChat to improve response quality. By combining LINE’s activity promotion, image announcements, and coupon functions, SeaChat can effectively improve user conversion rates and create more value for your brand.