SeaX | One-Stop Shop For Omnichannel Contact Centers

Customer Service at United Airlines: the Good, the Bad and the Ugly

Seasalt.ai CEO, Xuchen Yao, shares his recent experience with United Airlines' customer service after facing flight delays and cancellations.

Twilio and Seasalt.ai Launched SeaX in Asia-Pacific & Japan

As the contact center evolves – and more communication channels come online – businesses more than ever are meeting consumers’ preferences.

SeaX Bulk SMS: For Faster, More Effective Customer Outreach

In our previous blog posts, we walked through some of SeaX’s key features (including Voice Intelligence, Knowledge Base, and Case Management) that help agents to better handle incoming calls and messages.

SeaX Case Management: Take Control of Your Contact Center Case Tracking

In our previous blog post, SeaX KB: A Knowledge Base that Answers Before It’s Asked, we showed how Seasalt.

SeaX KB: A Knowledge Base that Answers Before It’s Asked

In our previous blog post, Give Your Contact Center Its Own Voice with SeaX Voice Intelligence, we showed how Seasalt.

Give Your Contact Center Its Own Voice with SeaX Voice Intelligence

So far in our SeaX blog series, we’ve given you a broad overview of Seasalt.

Expand Your Contact Center Footprint with a Distributed Contact Center

In our previous blog post, Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication, we showed the power of omnichannel communication on SeaX, which allows user messages from virtually any channel to be surfaced on the SeaX platform.

Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication

In our previous blog post, Welcome to SeaX, a Collaborative Cloud Contact Center, we introduced our collaborative cloud communication contact center solution, SeaX.

Welcome to SeaX, a Collaborative Cloud Contact Center

In this blog we will introduce SeaX, our cloud communication contact center solution.

Discord (3/3): Discord & Twilio Flex: Bringing Flex Contact Center into Uncharted Territory

This is our last post in a three-part series about customer engagement on Discord.

Discord (2/3): How to Create a Discord Community and Bot for Your Brand

Our blog post, “Discord: A New Frontier for Customer Engagement”, covered Discord’s rise in popularity, and how brands can capitalize on this new social platform to form their own online communities and engage with customers.

Discord (1/3): A New Frontier for Customer Engagement

Discord’s user numbers have soared in recent years and the platform has now rebranded itself as the ‘home for your communities and friends’.

AI-Enabled Contact Center Automation: Virtual Agent Collaboration with CRM

Integrating HubSpot with SeaX Easy and seamless access to both your contact center interface and your customer data in a CRM is vital to efficient customer support.

关于Seasalt AI, INC.

Seasalt AI, INC.（简称：Seasalt.ai）是云端通信方案及其AI技术提供商，专注发展语音识别、语音合成、自然语言理解等人工智能技术在云端通信中的应用。Seasalt.ai于2020年创立于美国西雅图，台北设有研发中心，在新加坡、越南驻有商务代表。Seasalt.ai与美国云通信平台上市公司Twilio、Google、微软等公司是合作伙伴，致力于企业数字化转型和云端应用。外文名：Seasalt AI, INC. 简称：Seasalt.ai 所属行业：网络科技成立时间：2020年总部地点：西雅图，华盛顿州，美国公司口号：Solve B2B with B2C in mind 企业产品 SeaSuite - Seasalt.