How to Deal with Twilio 30007 Errors
In the world of messaging, ensuring that your SMS reaches your intended audience is critical.
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Seasalt.ai Blogs
如何透過Voicebot協助獨居長者 - SeaX的智慧解決方案
台灣逐漸進入超高齡社會，獨居長者的數量不斷增加。根據國發會的數據，預計到2024年，台灣老年人口比例將接近20%，並在2025年正式跨入超高齡社會。這種社會結構的變遷，讓獨居長者的身心健康問題成為焦點。特別是，許多長者經常感到孤獨，並擔憂獨自在家中去世的可能性。這些心理壓力不僅影響了他們的生活質量，也對他們的身體健康構成了威脅。
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SeaX：年度電話檢查實例 - 為長者提供更優質的關懷服務
面對日益增長的老齡人口，全球各地的長者照護機構正面臨諸多挑戰。尤其是在定期關懷和健康監測方面，不僅需要耗費大量的人力資源，還經常因疏忽或延誤而導致潛在問題無法及時發現。這正是與Seasalt.ai合作的某新加坡社會服務機構前所面臨的一項挑戰。該機構每年與數千名長者進行一次年度關懷電話，過程繁瑣且難以高效管理。為了解決這一問題，他們引入了SeaX，通過AI技術大幅提升了關懷服務的質量與效率。
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台灣老年人照護資源整理：如何在各大縣市打電話獲取幫助
隨著社會老齡化的加劇，獲取方便可及的 老人關懷電話和老人照護服務變得越來越重要。隨著老年人口的增加，擁有可靠的資源來提供即時協助和持續支持是至關重要的。本整理旨在幫助老年人及其家人輕鬆找到在台灣各大縣市所需的照護資源。
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SeaX + SeaChat: AI語音助理革新長者照護的智慧解決方案
隨著台灣邁向超高齡社會，長者照護 正面臨前所未有的挑戰。根據國發會 的數據顯示，2024年台灣的老年人口比例將接近20%，並預計在2025年正式邁入超高齡社會。在這樣的人口結構變化下，如何有效地提供即時關懷、多元服務，以及解決人力不足 的問題，已成為當前長照產業的三大挑戰。
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The Right Way to Batch Send SMS to Contacts in Excel, Google Sheets, and Apple Numbers
Sending out bulk SMS to a list of contacts has been a widely used technique for businesses, event organizers, and …
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Customer Story: Contact Center Success in Nigeria's Digital Payment Industry
The success story of the omni-channel contact center deployment for a leading digital payment company in Nigeria …
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Customer Story: Empowering a Major Asia Bank to Deliver Multilingual and Privacy-focused Support to Customers
The success story of the omni-channel contact center deployment for one of the biggest private banks in Southeast Asia …
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Customer Story: How Seax Helped Top Mobile Phone Brand Support Customers Across 100 Countries
The success story of the omni-channel contact center deployment for one of the top 5 international mobile phone brands …
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Customer Service at United Airlines: the Good, the Bad and the Ugly
Seasalt.ai CEO, Xuchen Yao, shares his recent experience with United Airlines' customer service after facing flight …
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Twilio and Seasalt.ai Launched SeaX in Asia-Pacific & Japan
As the contact center evolves – and more communication channels come online – businesses more than ever are meeting …
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SeaX Bulk SMS: For Faster, More Effective Customer Outreach
In our previous blog posts, we walked through some of SeaX’s key features (including Voice Intelligence, Knowledge Base, …
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SeaX Case Management: Take Control of Your Contact Center Case Tracking
In our previous blog post, SeaX KB: A Knowledge Base that Answers Before It’s Asked, we showed how Seasalt.
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SeaX KB: A Knowledge Base that Answers Before It’s Asked
In our previous blog post, Give Your Contact Center Its Own Voice with SeaX Voice Intelligence, we showed how Seasalt.
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Give Your Contact Center Its Own Voice with SeaX Voice Intelligence
So far in our SeaX blog series, we’ve given you a broad overview of Seasalt.
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Expand Your Contact Center Footprint with a Distributed Contact Center
In our previous blog post, Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication, we showed …
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Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication
In our previous blog post, Welcome to SeaX, a Collaborative Cloud Contact Center, we introduced our collaborative cloud …
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Welcome to SeaX, a Collaborative Cloud Contact Center
In this blog we will introduce SeaX, our cloud communication contact center solution.
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Discord (3/3): Discord & Twilio Flex: Bringing Flex Contact Center into Uncharted Territory
This is our last post in a three-part series about customer engagement on Discord.
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Discord (2/3): How to Create a Discord Community and Bot for Your Brand
Our blog post, “Discord: A New Frontier for Customer Engagement”, covered Discord’s rise in popularity, and how brands …
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Discord (1/3): A New Frontier for Customer Engagement
Discord’s user numbers have soared in recent years and the platform has now rebranded itself as the ‘home …
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AI-Enabled Contact Center Automation: Virtual Agent Collaboration with CRM
Integrating HubSpot with SeaX Easy and seamless access to both your contact center interface and your customer data in a …
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