English | Seasalt.ai

Seasalt.ai Blogs

All English 中文

How to Deal with Twilio 30007 Errors

In the world of messaging, ensuring that your SMS reaches your intended audience is critical.

Can OpenAI's New Voice Technology Replace Your Interactive Voice Response (IVR)?

You may have heard about OpenAI’s exciting new voice technology that sounds incredibly human-like.

OpenAI vs. Human vs. Voice AI: A Cost Comparison (5/5)

This is a series of 5 articles exploring customer communication strategies for small businesses, focusing on answering …

Live Receptionists vs. Automated Answering Services: Practical Recommendations for Small Businesses (4/5)

This is a series of 5 articles exploring customer communication strategies for small businesses, focusing on answering …

Automated Phone Answering Systems (Interactive Voice Response vs. Voice AI Agents): The Best Choices for Small Businesses (3/5)

This is a series of 5 articles exploring customer communication strategies for small businesses, focusing on answering …

Outsourcing Live Receptionists vs. In-house: Practical Recommendations for Businesses (2/5)

This is a series of 5 articles exploring customer communication strategies for small businesses, focusing on answering …

Why Small Businesses Need an Answering Service: A Comprehensive Guide (1/5)

This is a series of 5 articles exploring customer communication strategies for small businesses, focusing on answering …

Meta Llama 3 and the Importance of Bridging the Gap Between AI Models and Business Applications

Meta AI and Llama3 Meta AI has just released Llama 3, and now you can directly chat with Meta’s AI assistant from the …

How to add an AI Chatbot on your Squarespace Website with SeaChat

In today’s fast-paced digital landscape, effective customer service and user engagement are critical for businesses.

How to deploy an AI Chatbot on your Wix Website with SeaChat

Incorporating SeaChat’s WhatsApp AI chatbot into your Wix website not only elevates your customer service but also …

Your Comprehensive Guide to Audio Conversion: Convert Sound Files Easily | Audio Toolbox Series

Introduction to Audio Conversion In the world of digital audio, there are many ways to save our sounds.

SeaChat vs Microsoft Bot Framework vs Azure Bot Services(LUIS.ai)

The world of Conversational AI is abuzz with the recent news of Microsoft’s deepening partnership with OpenAI.

Upgrade Your Chat Experience: Why SeaChat Surpasses IBM Watson NLU

Is your chatbot stuck on a deserted island of repetitive responses and unnatural dialogue?

The Future of Conversational AI: SeaChat Replaces Nuance Mix NLU?

The world of Conversational AI is abuzz with innovation. While Nuance Mix NLU has established itself as a powerful tool …

Charting a New Course: Why SeaChat Surpasses SAP Conversational AI for Engaging Chatbots

The winds of change are blowing in the realm of Conversational AI.

Beyond Witticisms: Why Upgrading from wit.ai to SeaChat Can Boost Your Conversational AI

The world of chatbots is evolving at breakneck speed. While Meta/Facebook’s wit.

Upgrading Your Conversational AI: Why Migrating from Dialogflow to SeaChat Can Be a Strategic Advantage

The realm of Conversational AI is experiencing a surge of innovation.

Ditch the Script, Embrace the Conversation: Why Upgrading from Amazon Lex to SeaChat Makes Perfect Sense

The world of chatbots is evolving rapidly. While Amazon Lex has been a popular choice for building voice and text …

Intent/entity based NLU vs. GenAI/LLM based NLU: the difference is in the millions (of examples and dollars)

To all Directors of Customer Service or Marketing, if your boss ask you the following question, send them this article:

ConverKit vs. MailerLite: Which Email Marketing Service is Right for You in 2024?

To excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.

ActiveCampaign vs. MailerLite: Which Email Marketing Service is Right for You in 2024?

Are you curious about email marketing? From finding the best email marketing software to crafting a winning email …

Mailchimp vs. MailerLite: Which Email Marketing Service is Right for You in 2024?

Email marketing remains a powerhouse tool for businesses of all sizes.

Shopify vs. Squarespace: Which Ecommerce Website Builder is Right for Your Business in 2024?

Are you ready to take your business to the next level with an online store website?

Constant Contact vs. MailerLite: Which Email Marketing Service is Right for You in 2024?

To excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.

Hubspot vs. MailerLite: Which Email Marketing Service is Right for You in 2024?

To excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.

Best E-commerce Website Builders for 2024: Chatbot Support and Beyond

The world of e-commerce is booming! It’s essential to stand out with a fantastic e-commerce website.

How to Download Audio Data from YouTube, One and Many Videos | Audio Toolbox Series

Today, let’s dive into a topic that resonates with many: how to download audio data from YouTube, for FREE.

Why Businesses Should Opt for a Custom ChatGPT Agent Builder Solution

In today’s fast-paced digital landscape, businesses are continually looking for efficient ways to engage with …

What Business Should Know about Chatbots: The Journey from Traditional Chatbots to LLM Agents

For business owners, streamlining customer interaction is crucial. LLM-based chat agents offer an innovative, …

How to Create an Awesome Voice Agent Chatbot for Your Business with a 24/7 Phone Connection

In today’s fast-paced world, let’s talk about how you can level up your customer service game.

The Rise of AI Voice agents in Healthcare: Enhancing Patient Care and Engagement

Introduction In recent years, healthcare has witnessed a significant transformation with the integration of AI voice …

SeaChat's No-Code AI Agent Builder Makes AI Adoption a Breeze

Introducing SeaChat: Your No-Code AI Agent Builder Are you struggling to push for AI adoption within your organization?

Preventing Abuse and Managing Costs for AI Agents

In the fast-paced world of artificial intelligence, having an AI agent to handle chat interactions can be a game-changer …

How to Evaluate AI Agent Responses: SeaChat's Review System for AI Agent Improvement and Control

Introduction AI chat agents have become an increasingly popular tool for businesses and individuals alike.

Easy Survey Collection with an AI Voice Agent

Introduction Are you tired of spending hours crafting survey questions and manually entering them into your survey …

Inbound and Outbound Calls, AI Phone Agent Can Work for You on Both

In the ever-evolving landscape of customer service and sales, AI phone agents have emerged as new and efficient tools …

AI Call Screens on Android and iPhone: Your Personal Assistant and Gatekeeper

Have you ever wished you had a personal assistant who could handle your phone calls, screen spammers and scammers, and …

Who's Calling? Enhance Call Quality with a Personalized Voice AI Agent

When it comes to managing a busy schedule, every phone call matters.

Voice AI Agent: Revolutionizing Appointment Booking 24/7

Introduction Have you ever wished for a personal assistant who could take care of all your appointment scheduling needs?

Voice AI Agent: Connect Voice AI Agent to Phone and Answer Any Product Service Questions 24/7

In today’s digital age, businesses are constantly searching for innovative ways to enhance customer service and …

Voice AI Agent vs. Chat AI Agent: Navigating SeaChat’s AI Solutions for Your Business

In today’s fast-paced digital environment, businesses are constantly seeking innovative ways to enhance customer …

Streamlining Customer Support with SeaChat and Zoho Desk Knowledge Base Integration

In today’s rapidly evolving digital landscape, businesses are continuously seeking innovative solutions to enhance …

The Right Way to Batch Send SMS to Contacts in Excel, Google Sheets, and Apple Numbers

Sending out bulk SMS to a list of contacts has been a widely used technique for businesses, event organizers, and …

Customer Story: Contact Center Success in Nigeria's Digital Payment Industry

The success story of the omni-channel contact center deployment for a leading digital payment company in Nigeria …

Customer Story: Empowering a Major Asia Bank to Deliver Multilingual and Privacy-focused Support to Customers

The success story of the omni-channel contact center deployment for one of the biggest private banks in Southeast Asia …

Customer Story: How Seax Helped Top Mobile Phone Brand Support Customers Across 100 Countries

The success story of the omni-channel contact center deployment for one of the top 5 international mobile phone brands …

Customer Service at United Airlines: the Good, the Bad and the Ugly

Seasalt.ai CEO, Xuchen Yao, shares his recent experience with United Airlines' customer service after facing flight …

Speech-to-Text on Discord: An STT Discord Bot Case Study

After launching SeaVoice, one of the fastest and most accurate text-to-speech and speech-to-text bots on Discord, we …

Text-to-Speech on Discord: A TTS Discord Bot Case Study

After launching SeaVoice, one of the fastest and most accurate text-to-speech and speech-to-text bots on Discord, we …

User has left webchat: use Near Me Messaging to push a message to them!

On the Christmas morning of 2022, I woke up to a few messages left from a user named Henry.

SeaVoice STT/TTS Discord Bot: Backend & Stability Improvements

The SeaVoice Discord Bot has been gaining popularity as one of the best options for transcribing speech in Discord voice …

SeaVoice STT/TTS Discord Bot: The First to Provide Downloadable Voice Recording with AI Transcriptions

The SeaVoice Discord Bot has been gaining popularity as one of the best options for transcribing speech in Discord voice …

Twilio and Seasalt.ai Launched SeaX in Asia-Pacific & Japan

As the contact center evolves – and more communication channels come online – businesses more than ever are meeting …

SeaX Bulk SMS: For Faster, More Effective Customer Outreach

In our previous blog posts, we walked through some of SeaX’s key features (including Voice Intelligence, Knowledge Base, …

SeaX Case Management: Take Control of Your Contact Center Case Tracking

In our previous blog post, SeaX KB: A Knowledge Base that Answers Before It’s Asked, we showed how Seasalt.

SeaX KB: A Knowledge Base that Answers Before It’s Asked

In our previous blog post, Give Your Contact Center Its Own Voice with SeaX Voice Intelligence, we showed how Seasalt.

Give Your Contact Center Its Own Voice with SeaX Voice Intelligence

So far in our SeaX blog series, we’ve given you a broad overview of Seasalt.

Expand Your Contact Center Footprint with a Distributed Contact Center

In our previous blog post, Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication, we showed …

Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication

In our previous blog post, Welcome to SeaX, a Collaborative Cloud Contact Center, we introduced our collaborative cloud …

Welcome to SeaX, a Collaborative Cloud Contact Center

In this blog we will introduce SeaX, our cloud communication contact center solution.

Discord (3/3): Discord & Twilio Flex: Bringing Flex Contact Center into Uncharted Territory

This is our last post in a three-part series about customer engagement on Discord.

Discord (2/3): How to Create a Discord Community and Bot for Your Brand

Our blog post, “Discord: A New Frontier for Customer Engagement”, covered Discord’s rise in popularity, and how brands …

Discord (1/3): A New Frontier for Customer Engagement

Discord’s user numbers have soared in recent years and the platform has now rebranded itself as the ‘home …

Ultimate Guide to Enabling Chat on Google Maps to Connect With Customers

Google Maps Chat is a great way for businesses to connect with customers.

Launch Your Virtual Agent on Google Maps With Near Me Messaging

We have previously introduced you to Near Me Messaging and its benefits.

Near Me Messaging Complements Google Business Messages

In one of our previous blogs, we walked you through the benefits and limitations of Google Business Messages.

Farewell Google My Business, Now Google Maps Is The New OS for Businesses

Directly connecting businesses with consumers through Google Maps provides a seamless experience for consumers' shopping …

Business Owners: Use Google Business Messages to Engage During Off-hours!

Learn more about the benefits and limitations of Google Business Messages and how businesses implement Google Business …

Business Owners: Don’t Miss Out Customers Messages on Google Maps!

In this article, we will walk you through Google Business Profile, its chat feature, and a way to avoid missing out on …

AI-Enabled Contact Center Automation: Virtual Agent Collaboration with CRM

Integrating HubSpot with SeaX Easy and seamless access to both your contact center interface and your customer data in a …

From Demo to Success: Beyond Hardware (5/5)