Intent/entity based NLU vs. GenAI/LLM based NLU: the difference is in the millions (of examples and dollars)
To all Directors of Customer Service or Marketing, if your boss ask you the following question, send them this article:
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Seasalt.ai Blogs
Customer Story: Contact Center Success in Nigeria's Digital Payment Industry
The success story of the omni-channel contact center deployment for a leading digital payment company in Nigeria …
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Customer Story: Empowering a Major Asia Bank to Deliver Multilingual and Privacy-focused Support to Customers
The success story of the omni-channel contact center deployment for one of the biggest private banks in Southeast Asia …
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Customer Story: How Seax Helped Top Mobile Phone Brand Support Customers Across 100 Countries
The success story of the omni-channel contact center deployment for one of the top 5 international mobile phone brands …
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