Technology is changing traditions and that has extended to customer service.
Customers can search businesses in the vicinity and chat directly with them through the Google Maps App, this is made possible by Location-based Messaging (LBM).
LBM enables businesses to be available to their customers round the clock.
What’s more, it saves customers time and enables them to get answers to specific questions without having to search through long FAQs and comments sections.
Seasalt.ai brings you the future of customer service, read the whitepaper to learn more.
This whitepaper will give you details on:
Evolution of location-based services
The use cases and benefits of LBM
Advent of location-based messaging (LBM)
The future uses of these technologies for customers and businesses