In this edition:

1. [Product] SeaX Contact Center Adds Auto Reply for WhatsApp
2. [Webinar] Seasalt.ai CEO Xuchen Yao Talks Leveraging GPT for More Effective Customer Service
3. [Highlight] Customer Service at United Airlines: the Good, the Bad and the Ugly

SeaX Contact Center Adds Auto Reply for WhatsApp

We are excited to introduce new features for the WhatsApp channel in the SeaX Contact Center. You can now set up keywords and automatic replies to handle the simple conversations and frequently asked questions that your customers message you about. A lightweight solution for automating your messaging flow when you don’t need a complicated IVR!

If you need a contact center solution, book a demo with us today!

Seasalt.ai CEO Xuchen Yao Talks Leveraging GPT for More Effective Customer Service

Seasalt.ai’s CEO Xuchen Yao and Twilio recently gave a popular webinar in Twilio’s Singapore office on leveraging GPT models to improve the customer service experience, including ChatGPT-powered chatbots that can handle both customer service and chitchat, and GPT powered conversation analysis tools.

If you missed the webinar, you can find the recording on our events page!

The webinar was delivered in Chinese. We plan to do an English one soon – drop us a line to be included in the invitation of the next English webinar.

Customer Service at United Airlines: the Good, the Bad and the Ugly

A recent frustrating trip filled with flight delays, cancellations and multiple interactions with customer service got us at Seasalt.ai thinking about the airline customer experience and how it can be improved with emerging technologies.

Check out Customer Service at United Airlines: the Good, the Bad and the Ugly for our insights into customer service!

Three reasons to read or subscribe to Seasalt.ai newsletter:

1. Keep an eye on building the modern omni-channel contact center

2. Know more about the state-of-the-art speech technologies and applications

3. Gather fun and nerdy facts about customer experiences

Interested in learning more right away? Book a demo with us to get a first hand look at the SeaX platform.