In this edition:

1. [Product] Text-to-Speech Discord Bot Case Study
2. [Product] SeaVoice Discord Bot Supports Chinese
3. [Highlight] Capture Users After They Leave Webchats with Near Me Messaging

Text-to-Speech Discord Bot Case Study

Our SeaVoice Discord bot has now been added to nearly 800 servers, and is used daily to provide STT and TTS to Discord users. Discord users are loving the speech-to-text function in a number of situations, including:

• there is a physical barrier (broken mic, difficulty speaking, illness etc.)
• they’re busy doing something else (eating, at work, etc.)
• their environment is too loud or they need to be quiet
• because it’s convenient and they like using it

Check out Text-to-Speech on Discord: A TTS Discord Bot Case Study for more insights into our Discord bot’s STT!

SeaVoice Discord Bot Supports Chinese

We are excited to announce that Discord users can now enjoy all the speech-to-text and text-to-speech services of the SeaVoice Discord bot in Chinese!

Click here to check out the Discord bot and invite it to your server!

Take a Look at Some User Feedback From Our SeaVoice Discord Bot!

“I’ve tried pretty much every ‘transcription’ bot out there. Even though I haven’t used it much is is the best one I’ve used."

“it’s very appreciated how accurate this bot is and how accessible your team is for help”

“Everyone is freaking out in our chat now because of how much better this is than every other bot we’ve tried!"

Capture Users After They Leave Webchats with Near Me Messaging

One issue with most webchat is that the chat session closes shortly after the customer leaves the chat window, leaving you unable to follow up or respond to a missed message. With Near Me Messaging, you can push messages to a customer’s phone after they leave the chat, meaning you never miss a connection.

Check out User has left webchat: use Near Me Messaging to push a message to them! to read more!

Three reasons to read or subscribe to Seasalt.ai newsletter:

1. Keep an eye on building the modern omni-channel contact center

2. Know more about the state-of-the-art speech technologies and applications

3. Gather fun and nerdy facts about customer experiences

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