In this edition:

1. [News] Seasalt.ai and Twilio Release SeaX to APJ
2. [Conference] UnTechCon Transcribes Large Discord Audio Channels with SeaVoice
3. [Product] SeaX Highlight – Auto Dialer

Seasalt.ai and Twilio Release SeaX to APJ

Seasalt.ai and Twilio have officially expanded our partnership to Asia Pacific and Japan, bringing SeaX to customers in the APJ region. The SeaX Quick Start Bundle enables us to launch an out of the box contact center in days, while still allowing for customization, to give customers the contact center they need when they need it.

Click here to read the full article.

UnTechCon Transcribes Large Discord Audio Channels with SeaVoice

UnTechCon, a large unconference on Discord, recently put SeaVoice in action, using the SeaVoice Discord bot to transcribe all the audio in their large voice channels during the event. The SeaVoice Discord bot leverages the best of our cutting edge speech recognition and synthesis technologies to improve the Discord channel experience.

Click here to check out the Discord bot and invite it to your server!

The SeaVoice Discord bot transcribes UnTechCon.

Accelerate Your Contact Center with the SeaX Auto Dialer

Seasalt.ai is proud to announce our new SeaX Auto Dialer! To help streamline and accelerate your agents’ calling, our two new Auto Dialers are packed with exciting features. The Message Drop Dialer automatically calls and delivers messages to your customers, even sending follow-up text messages when it can’t reach a person. The Progressive Dialer works alongside your agents, handling dialing the customer list and leaving voicemails, allowing your agents to focus on the customers who pick up. The SeaX Auto Dialer is natively integrated with SeaX, making it quick and easy to jump right in.

Click here to join our January webinar and see a demonstration of the SeaX Auto Dialer!

Three reasons to read or subscribe to Seasalt.ai newsletter:

1. Keep an eye on building the modern omni-channel contact center

2. Know more about the state-of-the-art speech technologies and applications

3. Gather fun and nerdy facts about customer experiences

Interested in learning more right away? Book a demo with us to get a first hand look at the SeaX platform.