Seasalt.ai Launches SeaX in Singapore: Omnichannel 24/7 Customer Engagement Platform Combines WhatsApp and Phone in One Unified Interface

SINGAPORE — Seasalt.ai, a leading conversational AI company, today announced the official launch of SeaX, its groundbreaking omnichannel 24/7 customer engagement platform, in Singapore. Designed to unify WhatsApp, phone calls, and chat automation into a single intuitive interface, SeaX is purpose-built for the multi-channel, multi-lingual, and multicultural communications landscape of Singapore — a blueprint for the global market.

SeaX offers a seamless customer engagement experience by integrating:

• WhatsApp and phone calls in one UI, eliminating the need for toggling between multiple systems and streamlining customer operations.
• Chatbot automation across web chat, Instagram, Facebook Messenger, and WhatsApp, ensuring consistent and efficient responses across all popular platforms.
• Voice AI automation for both 24/7 inbound phone support and large-scale outbound voice calling, unlocking new levels of efficiency and accessibility.

These features are already finding real-world application in Singapore’s social service sector. In collaboration with Lions Befrienders, SeaX powers automated senior check-in calls through its voice AI assistant — a project highlighted by The Straits Times and supported by the Infocomm Media Development Authority (IMDA). This solution is improving outreach and wellbeing for the elderly while reducing manpower strain on social workers.

CEO Xuchen Yao at the Social Service Summit 2025: SeaX is Built for the Challenges of Social Good

At the Social Service Summit 2025 on 3–4 July, Seasalt.ai CEO Dr. Xuchen Yao emphasized SeaX’s value to mission-driven organizations:

“Social service teams juggle multiple channels, limited staff, and the urgent needs of vulnerable populations. SeaX was built to solve these pain points — from scaling eldercare phone calls to automating crisis response chats. But the potential doesn’t stop there. We see natural expansion into healthcare, public sector, and education, where omnichannel, always-on communication is becoming the new normal.”

Singapore: A Microcosm of the Global Communication Landscape

Singapore represents one of the most complex yet connected markets in the world — where citizens switch between WhatsApp, voice calls, and social media, often in multiple languages and cultural contexts. SeaX meets this challenge head-on by combining the latest GenAI technologies in both chat and voice AI into one unified engagement platform.

By launching in Singapore first, Seasalt.ai sets the stage for SeaX to scale globally — starting from one of the world’s most digitally advanced and service-oriented nations.

About Seasalt.ai Seasalt.ai builds cutting-edge voice and chat AI technologies to enhance customer experience across industries. With products like SeaX for outreach and SeaChat for customer service, Seasalt.ai empowers businesses and social organizations to automate engagement while retaining a human touch. Learn more at www.seasalt.ai.

Media Contact: pr@seasalt.ai