SEATTLE – Seasalt.ai signed an agreement with Twilio to resell Twilio Flex, enabling them to directly sell Twilio Flex to end customers in China, Hong Kong and Taiwan. This announcement strengthens the existing strategic relationship between the two companies and amplifies their combined vision to enhance customer experience using conversational AI in contact centers.

With this collaboration, businesses and individuals utilizing the Twilio stack will benefit from direct access to Twilio Flex. By purchasing directly through Seasalt.ai, customers are assured of seamless integration, efficient deployments, and stellar technical support.

The reseller agreement follows the joint release of SeaX from Twilio and Seasalt.ai in November 2022. Seasalt.ai’s SeaX offers a comprehensive contact center solution tailored for global businesses needing to deploy swiftly across varied regions. This solution encompasses essential contact center operations (holiday hours, voicemail, IVR, call redirection, barge-in and coach, and call analytics), omni-channel messaging channels (webchat, SMS, Messenger, WhatsApp, Line, Google Business Messages), and CRM integrations (Zendesk, Salesforce, HubSpot, Dynamics 365).

“We provide reliable omni-channel contact center solutions using the power of conversational AI. But more importantly, we are dedicated to enhancing the overall conversation experience for our customers. Our SeaX product facilitates meaningful and actionable conversations that bring tremendous value to our business clients and their end customers,” said Xuchen Yao, CEO of Seasalt.ai.

Seasalt.ai’s expertise in bringing conversational AI and the multichannel contact center can help enhance customer experience, ensuring that consumers and businesses communicate effortlessly and effectively. This latest partnership sets the stage for enhanced development in contact center and conversational AI technologies.

“We are thrilled that Seasalt.ai, a leading customer experience provider, is bringing Twilio Flex to more customers in the Asia-Pacific and Japan (APJ) region. This reseller agreement will enable businesses to leverage the power and flexibility of Twilio Flex to create customized and scalable omni-channel customer experiences” said Robert Woolfrey, Regional Vice President, APJ Sales - Communications at Twilio.

Alongside Twilio Flex and SeaX, Seasalt.ai continues its momentum in product innovation with offerings such as SeaChat (Generative AI chatbot), SeaMeet (Meeting copilot that automatically generates transcriptions, topics, summaries and action items), and SeaVoice (Custom voicebots with real-time multi-language transcriptions). These products are at the forefront of enhancing customer experiences, leveraging advanced AI technologies like large language models and state-of-the-art voice bots.

Together, SeaChat, SeaMeet, and SeaVoice form a trifecta of advanced AI technologies that bolster the SeaX customer experience. They empower businesses to provide faster, more efficient, and more personalized support to their customers, regardless of their location or preferred communication channel.

In the evolving landscape of digital communication, the synergy between Seasalt.ai and Twilio symbolizes the future of customer engagements. As they combine Twilio Flex with Seasalt.ai’s conversational AI solutions, businesses are poised to access great customer experience tools. For businesses striving to stay at the vanguard of customer satisfaction, contact info@seasalt.ai.

About Seasalt.ai

Seasalt.ai provides Cloud Communication AI technologies and products to enterprise customers. Seasalt.ai has developed in-house speech and language technologies for text messages and voice calls in enterprise contact centers. Seasalt.ai is a Twilio Gold partner and reseller. Its AI-powered collaborative Customer Experience Platform, SeaX, enables businesses to quickly respond to customers with meaningful conversations 24x7, text or call. For more information, visit seasalt.ai