In this edition:
- [Product] SeaX Introduces Voicemail Automations
- [Highlight] Seasalt.ai Partners with Bias Breakers Podcast
- [Product] New Notification Features in SeaX Messaging
SeaX Introduces Voicemail Automations
The SeaX Contact Center can now handle customer voicemails! When a customer is not able to get through to an agent, the SeaX Contact Center will record their voicemail and assign it as a task to the next available agent, ensuring that customers get the fastest possible callback and don’t have to wait in long hold lines. The platform can also automatically notify a supervisor when new voicemails come into the system.
Seasalt.ai Partners with Bias Breakers Podcast
Seasalt.ai recently partnered with Curious Anarchy to provide SeaVoice recording on the Bias Breakers Podcast! Check out information on the first episode release on LinkedIn!
New Notification Features in SeaX Messaging
We are excited to announce three new features in SeaX Messaging this month! You can now mark conversations as unread in the Conversations page, making it easier to come back to messages you need to answer.
When you have unread messages, you can also now see the number in the browser tab so that it is easier to keep track of them. Finally, we have added a notes field to contacts, so you can store any unstructured information you need about your customers.
Book a demo today to see how SeaX Messaging can help you with customer engagement!
Three reasons to read or subscribe to Seasalt.ai newsletter:
Keep an eye on building the modern omni-channel contact center
Know more about the state-of-the-art speech technologies and applications
Gather fun and nerdy facts about customer experiences
Join our mailing list to receive the Seasalt.ai monthly newsletter!
Interested in learning more right away? Book a demo to get a first hand look at the SeaX platform.