ChatGPT-Powered Contact Centers: Transforming Customer Support in the Digital Age - June 29, 2023
Traditional contact center automations can be tricky to define and complicated and time consuming to set up.
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Download the Voice Intelligence whitepaper for GPT-powered contact centers here
Auto Dialer and Voicemail Drop for Contact Centers: Supercharge Your Throughput & Multiply Your Agents - January 19, 2023
Calling your customers can be a slow and inefficient process. Sitting on the phone all day delivering standard messages and leaving voicemails wastes your agents’ time and takes them away from productively engaging with more customers.
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Voice Intelligence for Better Workforce Management and Customer Insights - August 11, 2022
Contact centers accumulate massive amounts of voice data through all the customer conversations they have every single day.
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SeaX Contact Center Case Management - July 7, 2022
Call center case management and support tickets are the backbone of organized and efficient customer support.
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SeaX Contact Center Solutions and AI Intelligent Knowledge Base - June 2, 2022
Efficiency and accuracy are hallmarks of great customer support and call center workflows.
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