Download the Voice Intelligence whitepaper for GPT-powered contact centers here

Voice Intelligence for Better Workforce Management and Customer Insights - August 11, 2022

  • Xuchen Yao
  • Friday, Jul 15, 2022

Contact centers accumulate massive amounts of voice data through all the customer conversations they have every single day. SeaMeet puts that data to work, delivering voice intelligence insights from speech, text, and conversation to you. Seasalt AI, Inc and Twilio Inc launched SeaX, a one-stop cloud call center solution that natively integrates SeaMeet, keeping track of everything that is happening in your call center.

In this webinar, we will cover:

  • Insights on Speech - Extract speaker emotion, track silence in calls, intelligent speaker id
  • Insights on Text - Extract speaker sentiment, conversation topics, follow up actions, and conversation summaries
  • Insights on Conversation - Track analytics like speaker turns, speaking time, speech overlap, and speaker interaction

If you were not able to attend in person, the full recording is available here and on YouTube:

If you would like to learn more about SeaX or other products, please fill out the interest form and we will arrange a consultation for you right away.