Call center case management and support tickets are the backbone of organized and efficient customer support. Seasalt AI, Inc and Twilio Inc launched SeaX, a one-stop cloud call center solution with integrated case management, putting case information and recording directly at your agents' fingertips all in one convenient interface.
In this webinar, we will cover:
- Intuitive Case Management - One easy interface puts case search and editing side by side with the customer interactions
- Simple Setup - Fully functioned out-of-the-box system tracks customer information, notes, status, and tags
- Customizable - Create your own custom fields to track the customer information important to you
- Built-in Analytics - Administrator view allows tracking of important case-related KPIs
If you were not able to attend in person, the full recording is available here and on YouTube:
If you would like to learn more about SeaX or other Seasalt.ai products, please fill out the interest form and we will arrange a consultation for you right away.