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SeaX Contact Center Case Management - July 7, 2022

  • Xuchen Yao
  • Friday, Jun 10, 2022

Call center case management and support tickets are the backbone of organized and efficient customer support. Seasalt AI, Inc and Twilio Inc launched SeaX, a one-stop cloud call center solution with integrated case management, putting case information and recording directly at your agents’ fingertips all in one convenient interface.

In this webinar, we will cover:

  • Intuitive Case Management - One easy interface puts case search and editing side by side with the customer interactions
  • Simple Setup - Fully functioned out-of-the-box system tracks customer information, notes, status, and tags
  • Customizable - Create your own custom fields to track the customer information important to you
  • Built-in Analytics - Administrator view allows tracking of important case-related KPIs

If you were not able to attend in person, the full recording is available here and on YouTube:

If you would like to learn more about SeaX or other products, please fill out the interest form and we will arrange a consultation for you right away.