Incorporating SeaChat’s WhatsApp AI chatbot into your Wix website not only elevates your customer service but also positions your business at the forefront of technological innovation. Embrace the future of customer engagement with SeaChat.
In today’s digital landscape, effective customer service and user engagement are critical for businesses to thrive. Wix, a popular website builder, offers various tools to connect with customers, including Wix Chat. However, for more robust and intelligent interactions, consider integrating SeaChat—an AI-powered chatbot—into your Wix website. Let’s explore how SeaChat enhances your customer communication.
Introduction: Wix Chat and WhatsApp
Wix Chat: A Convenient Option
Wix Chat allows you to manage conversations directly on your website. It’s a useful tool for engaging with visitors and addressing their queries. However, there’s a limitation: it lacks the sophistication of an AI agent. While Wix Chat provides real-time communication, you may still need an AI-powered solution to handle customer inquiries 24/7.
Enter SeaChat: Your AI Assistant
SeaChat bridges the gap by offering an AI agent that can seamlessly handle conversations. Whether it’s answering common questions, providing product information, or assisting with troubleshooting, SeaChat is always available. But here’s the exciting part: you can integrate SeaChat not only with your webchat widget but also with WhatsApp.
Use SeaChat as a Webchat Widget on Wix
With SeaChat, you don’t have to choose between webchat and WhatsApp. You can use SeaChat for both simultaneously. Here’s how:
- Create a SeaChat Account: If you haven’t already, sign up for a SeaChat account on the SeaChat website. Build your AI agent to handle various tasks.
- Navigate to Wix Dashboard: Log in to your Wix dashboard for the relevant website. Click on “Design Site” to access the site editor.
- Add Elements: In the sidebar menu, select “Add Elements.”
- Embed SeaChat Code: Choose “Embed Code” and then “Embed HTML.” Retrieve the SeaChat code snippet from your workspace (Agent Configuration -> Channels -> Wix channel) and paste it into the code box. Don’t forget to click “Update.”
- Adjust Chat Widget Size: Use the sizing tool to adjust the chat widget’s dimensions. Drag the widget to your desired location (usually the lower right corner).
- Fix SeaChat Widget Location
You will need to fix the widget location so it does not move around when visitors scroll down the page. Select the component > Right-click > Select “Pin to Screen”. Then this component will be fixed on the corner and floating.
You can adjust the margin/offset. We recommend 20 for both vertial and horizontal settings.
- Save and Preview: Use the “Preview” function to test your AI agent. Launch the website when you’re ready.
By following the steps above, you’ve seamlessly integrated SeaChat into your Wix website. Now your visitors can engage with an AI agent that understands their queries and responds intelligently. You can review the complete version of Wix channel integration tutorial on SeaChat here.
Use SeaChat on WhatsApp
After logging into SeaChat, navigate to “Agent Configuration” -> “Channels” -> “WhatsApp” to add the integration. With SeaChat, you can automate responses to user messages on WhatsApp, enhancing your customer support. Here is a detailed tutorial on how to connect SeaChat with WhatsApp. We also have a video tutoral:
After you integrate WhatsApp with SeaChat, you can chat with customers on WhatsApp like this screenshot.
WhatsApp customer service chat agent
Making It All Work Together: SeaChat Integration
The same SeaChat AI agent can now serve your website widget conversations on Wix websites and WhatsApp inquiries simultaneously.
Conclusion
Wix Chat is a great starting point, but SeaChat takes it to the next level. Combine webchat and WhatsApp seamlessly, and let your AI agent handle conversations round the clock. Whether your customers visit your website or message you on WhatsApp, SeaChat ensures consistent and intelligent interactions. Give it a try and elevate your user engagement! 🚀
References
- SeaChat Wix Integration Tutorial
- SeaChat WhatsApp Integration Guide
- SeaChat WhatsApp Integration Tutorial - Integrate AI Agent with WhatsApp Business Messages
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