Intent/entity based NLU vs. GenAI/LLM based NLU: the difference is in the millions (of examples and dollars)
To all Directors of Customer Service or Marketing, if your boss ask you the following question, send them this article:
Read moreTo all Directors of Customer Service or Marketing, if your boss ask you the following question, send them this article:
Read moreTo excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.
Read moreAre you curious about email marketing? From finding the best email marketing software to crafting a winning email marketing strategy, this versatile tool offers endless possibilities.
Read moreEmail marketing remains a powerhouse tool for businesses of all sizes.
Read moreAre you ready to take your business to the next level with an online store website?
Read moreTo excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.
Read moreTo excel at email marketing, you need the right tools that can save you time and efforts without draining your wallets.
Read moreThe world of e-commerce is booming! It’s essential to stand out with a fantastic e-commerce website.
Read moreToday, let’s dive into a topic that resonates with many: how to download audio data from YouTube, for FREE.
Read moreIn today’s fast-paced digital landscape, businesses are continually looking for efficient ways to engage with their customers.
Read moreFor business owners, streamlining customer interaction is crucial. LLM-based chat agents offer an innovative, user-friendly solution that doesn’t require extensive technical skills.
Read moreIn today’s fast-paced world, let’s talk about how you can level up your customer service game.
Read moreIntroduction In recent years, healthcare has witnessed a significant transformation with the integration of AI voice agents into various processes.
Read moreIntroducing SeaChat: Your No-Code AI Agent Builder Are you struggling to push for AI adoption within your organization?
Read moreIn the fast-paced world of artificial intelligence, having an AI agent to handle chat interactions can be a game-changer for businesses and individuals alike.
Read moreIntroduction AI chat agents have become an increasingly popular tool for businesses and individuals alike.
Read moreIntroduction Are you tired of spending hours crafting survey questions and manually entering them into your survey platform?
Read moreIn the ever-evolving landscape of customer service and sales, AI phone agents have emerged as new and efficient tools for businesses.
Read moreHave you ever wished you had a personal assistant who could handle your phone calls, screen spammers and scammers, and even book appointments for you?
Read moreWhen it comes to managing a busy schedule, every phone call matters.
Read moreIntroduction Have you ever wished for a personal assistant who could take care of all your appointment scheduling needs?
Read moreIn today’s digital age, businesses are constantly searching for innovative ways to enhance customer service and engagement.
Read moreIn today’s fast-paced digital environment, businesses are constantly seeking innovative ways to enhance customer experience and streamline operations.
Read moreIn today’s rapidly evolving digital landscape, businesses are continuously seeking innovative solutions to enhance customer support and streamline information management.
Read more多場會議同時進行的挑戰 在現代快節奏的工作環境中,常常會出現多場會議同時進行的情況。這對於忙碌的主管和經理人來說,是一個巨大的挑戰。如果可以,他們都希望能夠參與每一場會議,但由於時間和身體的限制,這往往是不可能的。 SeaMeet的解決方案 這正是SeaMeet發揮作用的地方。作為一款先進的會議助手,SeaMeet能夠自動生成會議的逐字稿、會議紀錄和摘要。這意味著,即使主管和經理人不能親自參加所有會議,他們也能通過這些自動生成的資料,實時掌握會議的進展和重點,從而保持對公司進度的全面了解。 電子郵件分享功能 更加方便的是,會議結束後,SeaMeet還提供了一項功能,能夠通過電子郵件自動分享所有會議的筆記。這為忙碌的主管和經理人提供了極大的便利,讓他們可以在任何時間,快速地獲取和回顧會議的關鍵信息。 SeaMeet介紹與功能概述 SeaMeet是一款會議助手工具,旨在為繁忙的業務人士和管理者提供方便。它自動生成會議的逐字稿、紀錄和摘要,即使您無法親自參加會議,也能實時掌握會議內容。相比傳統會議管理方法,SeaMeet節省了大量的時間和精力。 SeaMeet核心功能與使用方法 SeaMeet的核心功能包括自動生成逐字稿、會議摘要與紀錄,以及時區管理功能。這些功能對於管理跨時區團隊的挑戰尤其重要。用戶可以通過簡單的操作步驟,將SeaMeet整合入日常工作流程,特別是在全球化團隊協作中,這些功能顯得尤為重要。
Read more在數位行銷的快速變化中,行銷機構持續尋找能夠吸引客戶並創造獨特品牌體驗的新策略。隨著人工智能的興起,客製化的ChatGPT機器人出現了,為行銷專業人士提供了一個創新的工具來吸引和互動客戶。 ChatGPT機器人的概念與優勢 基本概念 ChatGPT機器人是一種基於人工智能的聊天機器人,能夠透過自然語言處理與客戶進行真實互動。這種客製化的機器人能迅速學習並適應不同的行銷場景,提供個性化的互動體驗。 優勢 提高效率: 自動化客戶服務,節省時間和資源。 個性化互動: 透過學習客戶的偏好和行為來提供個性化的溝通。 資料洞察: 收集有價值的客戶資料,用於改善行銷策略。 ChatGPT在行銷中的應用 ChatGPT機器人能夠在多個層面強化行銷策略。從互動式廣告到深入的客戶洞察,這些機器人提供了一種新方式來吸引目標受眾並提升品牌形象。
Read more為了提高新員工的培訓效率和效果,越來越多的公司開始探索使用客製化AI聊天機器人的可能性。這些先進的聊天機器人不僅可以提供個性化的學習體驗,還能幫助員工更快地融入公司文化,從而提高整體的工作效率和員工滿意度。 客製化AI聊天機器人將成為企業提高工作效率和員工滿意度的重要工具 客製化AI聊天機器人的優勢 提高培訓效率與效果 (Enhancing Training Efficiency) 在傳統的員工培訓過程中,一個普遍的問題是培訓內容往往「一刀切」,無法滿足不同員工的個別需求。然而,透過客製化AI聊天機器人(如Custom AI chatbot development和AI chatbot solutions),企業能夠為每位員工提供量身定做的學習計劃。這種個性化的學習方式不僅可以提高學習的吸收率,還能讓員工更有效地掌握工作所需的技能和知識。
Read more在當今數位化轉型的時代,企業逐漸意識到AI聊天機器人在提升內部運營效率及客戶服務品質上的巨大潛力。特別是ChatGPT等先進的聊天機器人技術,將成為企業內部知識庫管理和客戶互動的重要工具。 ChatGPT機器人在企業中的應用 1. 內部知識庫助手 ChatGPT機器人作為一種強大的企業內部知識庫助手,可以即時學習和處理大量的公司資訊,從而有效解答內部員工和客戶的查詢。它的應用不僅限於提高客服團隊的效率,還包括與多個通訊平台如LINE、WhatsApp、Slack等的整合,進一步優化溝通流程。 2. 提升生產力 透過ChatGPT的應用,企業可以快速獲得專業知識,有效解決問題。這不僅提升了團隊的工作效率,同時也降低了對傳統查詢回應方式的依賴,使得企業能夠更快速地適應市場變化和客戶需求。 AI聊天機器人讓員工不再花大把時間在大量文件中找答案
Read more在當今快速變化的數位化時代,客服的角色和方式正在經歷深刻的轉變。隨著人工智能(AI)技術的進步,特別是在聊天機器人領域,企業現在有機會以前所未有的方式與客戶互動。客製化的 ChatGPT 機器人正成為這一變革的核心,它們不僅能提供24小時的客服支持,還能透過個性化互動提升客戶體驗。 客製化 AI 聊天機器人的重要性 在眾多客服解決方案中,客製化的 AI 聊天機器人脫穎而出,因為它們能夠在不斷變化的市場需求和消費者行為中提供彈性和可擴展性。這種類型的機器人不僅能夠根據特定業務需求進行設計,還能夠透過學習和適應來不斷改進其服務質量。 AI聊天機器人做客服24小時營業,以確保客戶獲得最佳的支援體驗
Read more隨著科技的迅速發展,聊天機器人已成為各行各業不可或缺的工具。它們能夠提供即時回答,改善客戶服務體驗,並大幅減輕人工客服的負擔。本文將探討如何打造一個能夠精準回答問題的客製化ChatGPT機器人,特別著重於建立和微調知識庫,以及機器人製作的實際操作。 用能夠精準回答問題的客製化ChatGPT機器人提升客戶體驗 客製化知識庫的建立 知識庫對於任何聊天機器人都是核心組成部分,它決定了機器人回答問題的準確性和效率。建立一個有效的知識庫需要以下幾個步驟: 知識來源的收集:專業書籍、技術文件、行業報告和網絡資源都是寶貴的知識來源。 內容整理與結構化:將收集到的知識分類並結構化,以便於機器人快速檢索和理解。 持續更新:隨著行業的發展,定期更新知識庫,確保信息的時效性和準確性。 精準回答的關鍵:知識點微調 要使客製化的ChatGPT機器人回答更加精準,重點在於對知識點進行細致的微調:
Read more為什麼有時需要將AI機器人轉接至真人客服? 儘管AI機器人在客服中有著重要的角色,但有時候轉接至真人客服仍然是必要的。以下是一些情境和原因: 複雜問題:某些問題可能超出了AI機器人的能力範圍,特別是涉及特定領域知識或高度複雜性的問題。真人客服具有更多的知識和經驗,可以更好地應對這些情況。 情感支持:當客戶面臨情感問題時,例如投訴、擔憂或情緒化的問題,真人客服能夠提供更多的情感支持,建立情感連結,並提供適當的解決方案。 特殊情況:有些情況可能需要人類的判斷和處理,例如緊急情況、糾紛解決或客戶需求的特殊情況。真人客服具有靈活性,能夠應對各種情況。
Read more在當今快節奏的數位時代,聊天機器人已經成為企業和組織的不可或缺的工具。這些智能對話機器人能夠模擬自然對話,並為用戶提供即時的支援和解答。無論是在客戶服務、銷售、還是其他領域,聊天機器人已經證明了它們的價值。 然而,隨著多渠道通訊的興起,如LINE、網頁和其他平台,企業和組織需要更多的方式來整合這些通訊工具,以提供統一的客戶體驗。這正是本文要探討的主題——一個客製ChatGPT聊天機器人,同時支援LINE和網頁機器人的多渠道整合。我們將深入研究為什麼這是重要的,如何實現這一整合,以及它對企業和組織的潛在好處。 什麼是聊天機器人 聊天機器人,也稱為對話機器人,是一種基於人工智慧技術的應用程式,旨在模擬人類自然對話的過程。這些機器人能夠理解和回應用戶的文本輸入,並以一種自然的方式進行對話。他們通常在網站、應用程式、社交媒體平台等地提供支援。 聊天機器人的工作原理基於自然語言處理(NLP)技術,它們使用機器學習算法和大量數據來理解語言、分析用戶的意圖,並生成相應的回應。這種能力使聊天機器人能夠處理各種對話情境,從簡單的問答到複雜的對話流程。 聊天機器人以自然的方式進行對話。在網站、應用程式、社交媒體平台等地提供支援 自然對話和AI機器人的關聯性 聊天機器人的核心是實現自然對話,這意味著它們不僅能夠理解用戶的語言,還能夠以類似人類對話的方式進行回應。這種自然性是通過人工智慧(AI)技術實現的,特別是自然語言處理(NLP)和機器學習。
Read more重點摘要 客製化ChatGPT機器人與傳統聊天機器人的主要區別是其能夠自動學習和改善,提供更人性化的交流。 通過AI機器人技術,企業能夠在線上提供持續且即時的客戶支持,從而大大提高客戶滿意度。 快速上線的客製化ChatGPT機器人為企業提供了獨特的競爭優勢,並且能夠迅速應對市場變化。 簡介 在科技不斷進步的今天,客服領域也在不斷地進化。過去,企業主要依賴人工客服來解決客戶的問題。但隨著聊天機器人技術的不斷成熟,尤其是近年來大語言模型技術的發展,客製化的ChatGPT機器人已經成為了一種新的解決方案。與傳統聊天機器人相比,客製化的ChatGPT機器人擁有更強的自學能力和更高的交互質量,能夠提供類似人類的交流體驗。
Read more在現代商業環境中,會議是促進團隊合作和決策的關鍵平台。然而,由於多個平行會議和繁忙的日程安排,保持對所有會議的同步變得越來越困難。在這種背景下,實時逐字稿和會議分析的需求日益凸顯,因為它們提供了一個解決方案,以克服傳統會議記錄方法的限制,並確保有效的會議管理。 為什麼需要實時逐字稿跟會議分析? 實時逐字稿功能提供了一個平台,使組織能夠在會議過程中即時捕捉和共享討論內容。以下是實時逐字稿的主要優勢: 為什麼需要實時逐字稿跟會議分析?實時會議紀錄讓你效率加倍 同時觀看多場會議"直播": 能夠在同一時間觀看多場會議的逐字稿,對於保持與會議進度同步非常有幫助,特別是在有多個平行會議時。 即時分享和總結會議記錄:
Read more重點摘要 Duet AI能夠在Google Meet中改善會議效率,但尚未支持中文: 了解更多 SeaMeet針對中文用戶,特別是繁體中文用戶,提供了AI會議Copilot: 了解更多 在全球化的時代,協作工具的重要性日益凸顯,特別是在多語言的環境中。Google Duet AI作為一個先進的協作工具,提供了多項功能以改善會議和協作的效率。然而,它目前還未能提供中文支持,這對於中文用戶,特別是繁體中文用戶來說,可能會帶來一定的不便。幸好,有一些其他的協作工具,如SeaMeet,能夠為中文用戶提供有效的解決方案。
Read more隨著技術的發展,會議AI助手已成為提高會議效率的關鍵工具。這些工具可以自動提供會議摘要、轉換語音為文字,甚至還能自動識別會議中的重要信息。本文將探討三個主要的會議AI助手:Microsoft Teams的Copilot、Google Meet的Duet AI以及SeaMeet。 關鍵信息: Teams Copilot: 提供會議摘要功能,但不支持中文,且簡體中文優先。 Google Meet Duet AI: 提供自動字幕轉換功能,但目前不支持中文。 SeaMeet: 支持繁體中文,提供實時逐字稿、摘要等功能。 Microsoft Teams的Meeting Copilot Microsoft Teams為用戶提供了一個名為Copilot的功能,旨在提供會議摘要,以幫助參與者更好地跟踪和參與會議。這一功能可以:
Read more隨著ChatGPT等大語言模型的誕生,生成式AI開啟了新的探索領域。當AI與語音識別結合時,為實時會議分析提供了前所未有的可能性。但是,這對日常業務運營又意味著什麼? What is a meeting copilot? Let’s find out! 會議錄音的價值 準確記錄:準確地記錄會議是極其重要的。考慮一下,在一場涉及多個部門或利益相關者的會議中,錯過任何一點細節可能導致決策失誤。進行實時的語音轉文字不僅確保了每一詞都被捕捉,而且還避免了人為錯誤或遺漏。
Read moreSending out bulk SMS to a list of contacts has been a widely used technique for businesses, event organizers, and various professionals.
Read moreThe success story of the omni-channel contact center deployment for a leading digital payment company in Nigeria highlights how the adoption of advanced technology can revolutionize customer support and enhance the overall user experience.
Read moreThe success story of the omni-channel contact center deployment for one of the biggest private banks in Southeast Asia showcases how advanced technology and a customer-centric approach can transform the customer service landscape while ensuring data privacy.
Read moreThe success story of the omni-channel contact center deployment for one of the top 5 international mobile phone brands is a testament to the transformative power of technology in enhancing customer support operations.
Read moreSeasalt.ai CEO, Xuchen Yao, shares his recent experience with United Airlines' customer service after facing flight delays and cancellations.
Read moreAfter launching SeaVoice, one of the fastest and most accurate text-to-speech and speech-to-text bots on Discord, we wanted to understand how users were actually interacting with the services.
Read moreAfter launching SeaVoice, one of the fastest and most accurate text-to-speech and speech-to-text bots on Discord, we wanted to understand how users were actually interacting with the services.
Read moreOn the Christmas morning of 2022, I woke up to a few messages left from a user named Henry.
Read moreThe SeaVoice Discord Bot has been gaining popularity as one of the best options for transcribing speech in Discord voice channels.
Read moreThe SeaVoice Discord Bot has been gaining popularity as one of the best options for transcribing speech in Discord voice channels.
Read moreAs the contact center evolves – and more communication channels come online – businesses more than ever are meeting consumers’ preferences.
Read moreIn our previous blog posts, we walked through some of SeaX’s key features (including Voice Intelligence, Knowledge Base, and Case Management) that help agents to better handle incoming calls and messages.
Read moreIn our previous blog post, SeaX KB: A Knowledge Base that Answers Before It’s Asked, we showed how Seasalt.
Read moreIn our previous blog post, Give Your Contact Center Its Own Voice with SeaX Voice Intelligence, we showed how Seasalt.
Read moreSo far in our SeaX blog series, we’ve given you a broad overview of Seasalt.
Read moreIn our previous blog post, Bring Customers from Any Channel to One Place with SeaX Omnichannel Communication, we showed the power of omnichannel communication on SeaX, which allows user messages from virtually any channel to be surfaced on the SeaX platform.
Read moreIn our previous blog post, Welcome to SeaX, a Collaborative Cloud Contact Center, we introduced our collaborative cloud communication contact center solution, SeaX.
Read moreIn this blog we will introduce SeaX, our cloud communication contact center solution.
Read moreThis is our last post in a three-part series about customer engagement on Discord.
Read moreOur blog post, “Discord: A New Frontier for Customer Engagement”, covered Discord’s rise in popularity, and how brands can capitalize on this new social platform to form their own online communities and engage with customers.
Read moreDiscord’s user numbers have soared in recent years and the platform has now rebranded itself as the ‘home for your communities and friends’.
Read moreGoogle Maps Chat is a great way for businesses to connect with customers.
Read moreWe have previously introduced you to Near Me Messaging and its benefits.
Read moreIn one of our previous blogs, we walked you through the benefits and limitations of Google Business Messages.
Read moreDirectly connecting businesses with consumers through Google Maps provides a seamless experience for consumers' shopping experience.
Read moreLearn more about the benefits and limitations of Google Business Messages and how businesses implement Google Business Messages.
Read moreIn this article, we will walk you through Google Business Profile, its chat feature, and a way to avoid missing out on customers' messages.
Read moreIntegrating HubSpot with SeaX Easy and seamless access to both your contact center interface and your customer data in a CRM is vital to efficient customer support.
Read moreThroughout this blog series, follow Seasalt.ai’s journey to creating a well rounded Modern Meetings Experience, starting with its humble beginnings, to optimizing our service on different hardware and models, to integrating state-of-the-art NLP systems and finally ending on the full realization of SeaMeet, our collaborative modern meeting solutions.
Read moreThroughout this blog series, follow Seasalt.ai’s journey to creating a well rounded Modern Meetings Experience, starting with its humble beginnings, to optimizing our service on different hardware and models, to integrating state-of-the-art NLP systems and finally ending on the full realization of SeaMeet, our collaborative modern meeting solutions.
Read moreThroughout this blog series, follow Seasalt.ai’s journey to creating a well rounded Modern Meetings Experience, starting with its humble beginnings, to optimizing our service on different hardware and models, to integrating state-of-the-art NLP systems and finally ending on the full realization of SeaMeet, our collaborative modern meeting solutions.
Read moreThroughout this blog series, follow Seasalt.ai’s journey to creating a well rounded Modern Meetings Experience, starting with its humble beginnings, to optimizing our service on different hardware and models, to integrating state-of-the-art NLP systems and finally ending on the full realization of SeaMeet, our collaborative modern meeting solutions.
Read moreThroughout this blog series, follow Seasalt.ai’s journey to creating a well rounded Modern Meetings Experience, starting with its humble beginnings, to optimizing our service on different hardware and models, to integrating state-of-the-art NLP systems and finally ending on the full realization of SeaMeet, our collaborative modern meeting solutions.
Read moreSeasalt AI, INC.(简称:Seasalt.ai)是云端通信方案及其AI技术提供商,专注发展语音识别、语音合成、自然语言理解等人工智能技术在云端通信中的应用。Seasalt.ai于2020年创立于美国西雅图,台北设有研发中心,在新加坡、越南驻有商务代表。Seasalt.ai与美国云通信平台上市公司Twilio、Google、微软等公司是合作伙伴,致力于企业数字化转型和云端应用。 外文名:Seasalt AI, INC. 简称:Seasalt.ai 所属行业:网络科技 成立时间:2020年 总部地点:西雅图,华盛顿州,美国 公司口号:Solve B2B with B2C in mind 企业产品 SeaSuite - Seasalt.
Read moreSeasalt.ai, a Conversational AI consulting startup, is built during the COVID-19 pandemic: we hired the first employee in March 2020 and most team members have never met each face to face.
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